Our primary goal is to ensure total client satisfaction and it is imperative they feel that they get value for the money they spend. In the event, if you are not happy and dissatisfied with the services provided by us, we will compensate you duly, provided the reasons are genuine and proved after investigation.
Please read the terms and conditions and the details of each plan before availing for it, as the terms and conditions in general and specifically for the plan, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their plans from the upcoming monthly cycle only. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
For Cancellations please contact us via the cancellation request link on our website or via email clearly mentioning client id, reason and other required information. Requests received later than 1 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that our marketing team has obtained on special occasions and for limited occasion offers and therefore cancellations are not possible.
In case of receipt of damaged or defective consumer durable items and non durable items like Switch, Router etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 10 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Refund Policy
We will try our best to create an amicable exit between you and us.
In case any client is not completely satisfied with our products we compensate you a part of the installation amount as a parting away token of our association with you.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account. In case of cheque or cash payment, refund will only be made via cheque and only in the name in which they broadband subscription is availed.
Swift will consider the request for refund in case of Swift’s inability to restore the connectivity due to reasons such as site limitation, permissions issues or other situations with similar effect.
If refund is applicable then, Plan charges corresponding to the number of days/months of use/data transfer shall be payable/deducted from the upfront amount received to determine refund, if any. Full month shall be counted in case the usage is for part of the month.
NO REFUND IS APPLICABLE IN ANY OTHER CASES.
Customer needs to surrender SWIFT’s CPE in working condition. In case of non-receipt of CPE or CPE in non-working condition the penalty will be applicable. GST shall be accounted for against the charges. Refund, if applicable will be processed within 30 working days from the date of cancellation.
